Our Commitment to Privacy
Hotel Glendower (operated by Jaysons Group, No. 5, Grand Hotel Road, Nuwara Eliya 22000, Sri Lanka) is committed to safeguarding the privacy of our guests, website visitors, and business contacts. We process personal data in accordance with applicable Sri Lankan data protection legislation and international best practice.
This Privacy Policy applies to personal data collected through our website (vaisma.online), by telephone, by email, and in person at the property. By making a reservation or using our website, you acknowledge the practices described herein.
We do not sell, rent, or trade personal information to third-party marketers. Your data is used solely to provide, improve, and communicate about our services.
Information We Collect
We collect personal information necessary to process reservations, deliver services, and comply with legal obligations. This may include:
- Full name, nationality, and date of birth (required by Sri Lankan law for all hotel guests)
- Passport or national identity document number and details
- Contact information: email address, telephone number, postal address
- Payment details (credit/debit card information, processed securely via PCI-DSS compliant gateways)
- Reservation details: arrival and departure dates, room preferences, special requests
- Dietary requirements or health-related information provided voluntarily for service purposes
- Website usage data: IP address, browser type, pages visited (via cookies — see our Cookie Notice)
- Correspondence records: emails, messages, and call records for quality and training purposes
Purpose of Processing
We use personal data for the following purposes:
- Processing and confirming your reservation and associated services
- Managing your stay: room allocation, check-in/check-out, billing, and guest services
- Communicating with you before, during, and after your stay
- Compliance with Sri Lankan legal requirements (including Tourism Authority guest registration)
- Fraud prevention and security purposes
- Improving our website and guest experience through anonymised analytics
- Sending promotional communications where you have given consent (opt-out available at any time)
How Long We Keep Your Data
We retain personal data for the period necessary to fulfil the purposes described in this policy, including legal and regulatory obligations. Guest records are typically retained for a minimum of five (5) years in accordance with Sri Lankan tax and tourism regulations. Marketing preferences and enquiry data are held for up to two (2) years from last contact.
Your Rights & Choices
You have the right to request access to, correction of, or deletion of personal data we hold about you. You may also object to processing or request restriction of processing in certain circumstances. To exercise any of these rights, please contact us at:
- Email: reservations@jaysonsholdings.com
- Post: The Manager, Hotel Glendower, No. 5 Grand Hotel Road, Nuwara Eliya 22000, Sri Lanka
- Telephone: +94 52 222 2501
We will respond to all requests within 30 days. Some data may be retained where we have a lawful obligation to do so.
Changes to This Policy
Hotel Glendower reserves the right to update this Privacy Policy periodically to reflect changes in our practices or applicable law. Material changes will be communicated on this page with an updated effective date. Continued use of our services following any update constitutes acceptance of the revised policy.
Last reviewed and updated: January 2025